Services Hotline

General Information (Domain)
8235 5888
-press 4 for personal banking and accounts
-press 5 for general inquires
 
Card Centre                              
Before hours tel: +61 2 9211 9829 / +61 2 9211 3877
After hours tel: +61 2 9211 9829 (24 hours)
 
Trade Finance Services             
tel: +61 2 8235 5820
fax: + 61 2 9299 4991
email: bills_au@bank-of-china.com
 
Treasury Services                     
tel: +61 2 9267 3355
fax: +61 2 9299 6573
email: treasury_au@bank-of-china.com
 
Clearing Services                     
tel: +61 2 8235 5869
fax: +61 2 9279 2844
email: prd_au@bank-of-china.com
 
Corporate Banking Services
 tel: +61 2 8235 5926/5930
fax: +61 2 9262 1084
email: bdd_au@bank-of-china.com
 
Home Loan Products
tel: + 61 2 8235 5942
fax: +61 2 9262 5738
email: rbk_au@bank-of-china.com
 
Personal Banking Services
Free Call: 1800 228 688/1800 092 009
Direct Line: +61 2 8235 5957
email: rbk_au@bank-of-china.com
 
Personal NetBank Services     
Free Call: 1800 228 688(within Australia)  Direct Line: +61 2 82355858(from overseas) 
Mon–Fri, 9.00am – 1.00am; Sat 12.00pm-8.00pm  Sydney Time
email: ebanking_au@bank-of-china.com